Shipping Policy
Where do you ship to?
We try to make sure that every person who is part of our HIKASO family is able to order online from our website. If for any reason, your pin code is out of our delivery area, we will try to see if we can service you using a local courier otherwise, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment.
We currently do not ship our products internationally – if you are located outside India, and you would like to place an order with us, please contact us on ourEMAIL id- support@vridhims.com , and we will try to fulfill your order.
What are your shipping charges?
We provide free shipping for all orders over Rs. 1000. For any orders under Rs. 1000, we charge a nominal shipping fee.
How long will it take for my HIKASO order to reach me?
- Your order will ship within 24-48 hours of it being placed. It usually takes a maximum of 3-7 days for the order to reach the final destination. However, we are dependent on our courier partners, and due to circumstances out of our control, there might be unforeseen delays.
- Our courier partner does not count Sundays, or National Holidays in their guaranteed delivery time.
- It’s important to consider that the exact delivery duration may vary based on the specific location.
- We do our best however, to ensure that your order reaches you at the earliest possible – we are as excited about you using our products as you are about receiving them!It’s important to consider that the exact delivery duration may vary based on the specific location.
How can I view the status of my order?
You will receive an email / Whatsapp notification confirming your order, payment and address details.
Once your order has been processed, we will send you a dispatch notification confirming that your order has been shipped. This will also include the carrier and tracking information as well as a link to the Courier website which would display the estimated delivery date of your order. We aim to contact you via email or telephone if:
- We require further information from you to process your order
- We need to make changes to your order (e.g. availability dates, product upgrades)
- We encounter problems during delivery
Taking delivery of your order:
Do note that the products should be inspected within 7 days of receipt. You will be deemed to have accepted the products unless you have notified us of any damage within 7 days after receipt of the products. The risk of any damage, loss or deterioration of the products and liability to replace the same during transit till the point of delivery of order to you shall be on HIKASO. HIKASO shall not be liable for any damage caused after the order has been delivered to you.
If no one is available to receive the package, it would be returned to origin. Our shipping methods are only as accurate as the information that we are given. Please verify all of your shipping and billing information when placing your order.
It is your responsibility to verify that your address is complete and accurate. Please make sure to include your apartment, suite, unit, room, or space number to ensure proper and timely delivery of your order.
Unlikely shipping delays:
If for any reason there is an unforeseen delay in shipping your order, we will make every attempt to let you know in advance via the contact details mentioned in your order.
In the unlikely event that we are not able to ship your order completely within 7 days of the order, we shall notify you about the same and seek your confirmation on shipment of available products in your order. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment.